Privacy Policy

1. Who We Are

bet24x is the operator of the online casino and sports betting platform accessible at https://bet24x.app and all associated subdomains and services (collectively, the "Platform"). In this Privacy Policy, references to "bet24x," "we," "us," or "our" refer to the operator of the bet24x Platform.

bet24x acts as the data controller in respect of the personal data of players and visitors to the Platform. As data controller, bet24x determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data privacy law, including Republic Act No. 10173 (the Data Privacy Act of 2012) and its implementing rules and regulations.

If you have any questions about this Privacy Policy or about how bet24x handles your personal data, please contact our Data Protection Officer using the details provided in Section 14 of this Policy.

2. Personal Data We Collect

2.1 Registration Data

When you create a bet24x Account, we collect the following personal data:

• Full legal name;
• Date of birth (for age verification — players must be 21 or older);
• Residential address, including city and province (e.g., Manila, Cebu, Davao, Quezon City, Makati);
• Email address;
• Mobile phone number;
• Username and encrypted password.

2.2 Identity Verification Data

To comply with our age verification and anti-money laundering obligations, we may collect copies of government-issued identification documents, such as a Philippine National ID, passport, driver's license, or SSS/GSIS card. We may also collect a selfie or live photo for identity matching purposes.

2.3 Financial Data

When you make deposits or request withdrawals, we collect payment-related information, including your GCash or PayMaya account details, BPI, BDO, or Metrobank account information, and transaction records. We do not store full card numbers or banking credentials on our servers — payment processing is handled by our regulated payment partners.

2.4 Gameplay and Transaction Data

We collect records of your gameplay activity on the bet24x Platform, including games played, wagers placed, winnings and losses, bonus usage, and session duration. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical and Device Data

We automatically collect certain technical data when you access the Platform, including your IP address, device type and operating system, browser type and version, referring URL, and pages visited. This data is collected via cookies and similar technologies as described in Section 9.

2.6 Communications Data

If you contact bet24x support, we retain records of your communications, including chat transcripts, email correspondence, and support ticket history, for quality assurance and dispute resolution purposes.

3. How We Collect Your Data

bet24x collects personal data through the following means:

• Directly from you — when you register an Account, complete identity verification, make a deposit or withdrawal, contact support, or participate in a promotion;
• Automatically — through cookies, web beacons, and similar tracking technologies when you access or use the Platform;
• From third parties — including identity verification service providers, payment processors, and fraud prevention partners, where necessary to verify your identity or comply with legal obligations.

4. How We Use Your Personal Data

bet24x uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your bet24x Account, including processing deposits and withdrawals;
• Identity and age verification: To verify that you are at least 21 years of age and to confirm your identity in accordance with our legal obligations;
• Service delivery: To provide access to casino games, sports betting, promotions, and other Platform features;
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Responsible gaming: To monitor gameplay patterns and identify potential problem gambling behavior, and to administer self-exclusion and deposit limit tools;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• Legal compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering requirements and gaming regulations;
• Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the bet24x Platform;
• Marketing communications: To send you promotional offers and updates about bet24x, where you have consented to receive such communications. You may opt out at any time.

5. Legal Basis for Processing

bet24x processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to when registering your Account;
• Legal obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations and gaming licensing requirements;
• Legitimate interests: Processing is necessary for our legitimate interests in operating a secure, fair, and compliant gaming platform, provided such interests are not overridden by your rights and interests;
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

6. Data Sharing and Disclosure

6.1 Service Providers

bet24x shares personal data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support platforms, and analytics services. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data privacy law.

6.2 Regulatory and Legal Disclosure

bet24x may disclose your personal data to Philippine government authorities, regulatory bodies, or law enforcement agencies where required by law, court order, or regulatory direction. This includes disclosures required under anti-money laundering regulations and gaming licensing conditions.

6.3 No Sale of Data

bet24x does not sell, rent, or trade your personal data to any third party for their own independent marketing or commercial purposes.

7. Data Retention

bet24x retains your personal data for as long as your Account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following Account closure, in accordance with Philippine anti-money laundering regulations;
• Identity verification documents are retained for the duration of your Account and for five (5) years thereafter;
• Customer support communications are retained for three (3) years;
• Technical and device data collected via cookies is retained in accordance with the cookie retention periods described in Section 9.

Where personal data is no longer required for the purposes for which it was collected and is not required to be retained by law, bet24x will securely delete or anonymize it.

8. Data Security

8.1 Technical Safeguards

bet24x implements a range of technical security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bet24x Platform;
• Encryption of sensitive data at rest, including passwords and financial information;
• Two-factor authentication (2FA) available for all player Accounts;
• Regular security audits and vulnerability assessments of our systems;
• Firewalls, intrusion detection systems, and access controls limiting internal access to personal data on a need-to-know basis.

8.2 Organizational Safeguards

bet24x staff who handle personal data are subject to confidentiality obligations and receive regular training on data privacy and security practices. Access to personal data is restricted to authorized personnel only.

8.3 Data Breach Response

In the event of a personal data breach that is likely to result in harm to affected individuals, bet24x will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules. Notifications will be made within the timeframes prescribed by applicable law.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit the bet24x Platform. They allow us to recognize your device, remember your preferences, and analyze how you use the Platform. We also use similar technologies such as web beacons and local storage for comparable purposes.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and login status to provide a more personalized experience.
• Analytics Cookies: Help us understand how players interact with the Platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your interests and activity on the Platform. These are only set with your consent.

9.3 Managing Cookies

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the bet24x Platform. Instructions for managing cookies are available in the help documentation of your browser.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights in relation to your personal data held by bet24x:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Privacy Policy;
• Right of Access: You have the right to request a copy of the personal data bet24x holds about you;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days, or within such other period as may be prescribed by applicable law.

11. Children's Privacy

The bet24x Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. bet24x does not knowingly collect personal data from individuals under the age of 21.

If bet24x becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated Account. If you believe that a minor has registered an Account on the bet24x Platform, please contact us immediately at the details provided in Section 14.

Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care to prevent access to gambling platforms.

12. International Data Transfers

bet24x primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines — for example, cloud hosting or analytics services — bet24x ensures that such transfers are made in compliance with the Data Privacy Act of 2012 and that appropriate safeguards are in place to protect your data.

Such safeguards may include contractual data processing agreements that impose data protection obligations on the recipient equivalent to those applicable in the Philippines. By using the bet24x Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines in accordance with this Policy.

13. Updates to This Privacy Policy

bet24x reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. Where changes are material, we will notify registered players by email or via a prominent notice on the Platform prior to the changes taking effect.

The current version of this Privacy Policy, including its effective date, will always be accessible on this page. We encourage you to review this Policy periodically to stay informed about how bet24x protects your personal data. Your continued use of the bet24x Platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bet24x, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been respected. For more information on your rights and how to file a complaint, please refer to the NPC's official resources.

For responsible gaming concerns, please visit our Responsible Gaming page. For the full terms governing your use of the bet24x Platform, please review our Terms & Conditions.